My jaw dropped today when I noticed I received an e-mail from Bitdefender technical support. I originally had Bitdefender Internet Security on my computer (I now have Norton) and it worked horribly. But even worse was their technical support. It was over two months ago I wrote them and I received an e-mail today apologizing for how long it took to get back to me, but there was nothing in the e-mail….no solution. Just “we hope you figured it out.” Unbelievable. But what was even more unbelievable is what I wrote to them. I am too embarassed to repeat it here. Let’s just say I was really mad. You see, that was not my only e-mail to them. They kept reply with a standard, idiotic e-mail and I was on a chat session more than once. I was pretty sure I marked their e-mails as spam, but it still comes up in my Inbox.
But that saga is all over. I got my money back from Amazon and I have been pleased with Norton. A happy ending.