Over the holidays, I had a couple things that happened that surprisingly lead to a full refund, even though I kept the product. First I ordered a pair of shoes, and only one arrived in the mail. Not only did the company ship the second shoe, they gave me my a FULL refund. I didn’t even ask for any money. And the shoes were available to give to Max on Christmas day.
After Christmas, I was inflating my exercise ball when I realized that I wanted to add more air after putting in the plug. The instructions said there was a tool to remove the plug, but I couldn’t find it. So I wrote the company. This time, things did not go well. The company kept saying that I was wrong and that they do not include the tool, and the whole time I am communicating through Julie’s e-mail. (It was bought through Amazon, but fulfilled by a different seller). I finally had to scan the instructions and send them to the company. THEN they admitted their mistake, but by that time I was angry. I had already written Amazon and I told the company I didn’t care if they refunded the money or not because I already wrote them a poor review. But I believe Amazon came through and refunded the money anyway! Also, Julie paid shipping on this when it should have been Prime, but that’s a different story. I have no idea how she messed that one up.
Today I was expecting my new Panasonic Blu-ray player, bought from some company I have never heard of until I bought it called A4C. It was $30 less than the next highest price! What a deal. It showed up today….in the form of an Insignia 9″ portable DVD player. Wow. Talk about screw up. I already wrote the company but don’t expect a reply until tomorrow at the earliest. Really hacks me off as I was excited to get it going. Now I might be waiting another week or longer. The purchase says it’s “guaranteed by Google”, but I have no idea what that means.